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Shipping Policy

Shipping Restrictions
Some items may not be eligible for shipping to Hawaii and Alaska. Please contact customer support for more information.

Shipping Liability
NouvéExpress is not liable for lost or stolen packages. We recommend that customers ship to a secure location and/or purchase insurance for their packages.

Shipping Fees
• Free standard shipping on orders $99 and over.
• Standard shipping: $3.99 on orders under $99.
• Standard processing time: 3-5 days.
• All taxes and fees are the responsibility of the customer.

Estimated Shipping Times
• Standard shipping: 6-12 business days.
Note: Shipping times may vary depending on product availability and global shipping logistics.

Tracking Information
Tracking information is updated within 1-3 business days after your order has been processed. You will receive an email confirmation once your package has been shipped.

Customer Responsibilities
• Please double-check your shipping address and other order details before submitting your order.
• Provide a secure location for deliveries.
• If you notice an error in your order, please contact customer support as soon as possible.

Contact Us
If you have any questions about our shipping policy, please contact customer support at support@nouveexpress.com.

Returns Policy

You may return your product to NouvéExpress within 30 days for an online store credit or within 14 days for a refund to the original payment method used at checkout.

Return Conditions
To be eligible for a return, the product must:

• Be in its original packaging, with all original price tags, labels, barcodes, user manuals, warranty cards, and invoices.
• Be in resalable condition, with no visible signs of wear or damage.
• Be disassembled if it was originally delivered disassembled.

Return Shipping
Customers may be responsible for arranging and paying for the return shipment of certain items.

Return Processing
Upon receiving your return, our team will carefully inspect the item(s) to ensure they meet all eligibility criteria for returns. If the item(s) are approved, we will proceed with processing your refund or issuing store credit within 7 business days. Thank you for your patience and understanding.